Privacy Policy

Last updated: March 2026

Introduction

CoreSocialMedia.com (“CoreSocialMedia,” “we,” “our,” or “us”), established in 2025, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at coresocialmedia.com (“the Site”), subscribe to our services, or interact with us in any way.

By using our Site or subscribing to our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Site or services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

  • Subscribe to our Standard ($499/month) or VIP ($1,499/month) package
  • Create an account on our Social Media Content Management System (SMCMS) platform
  • Fill out our contact form or request a demo
  • Communicate with us via email or through the SMCMS platform
  • Provide brand materials, logos, social media credentials, and marketing briefs during onboarding

This information may include: your full name, email address, company name, business address, phone number, website URL, social media account information, brand guidelines, and marketing objectives.

Payment Information

All payment processing is handled by Stripe, Inc., our third-party payment processor. When you subscribe, you enter your payment details (credit card number, expiration date, CVV, billing address) directly on Stripe’s hosted checkout page. We never see, receive, store, or process your credit card information on our servers. Stripe is PCI DSS Level 1 certified, the highest level of certification available. For details on how Stripe handles your data, see Stripe’s Privacy Policy.

Information Collected Automatically

When you visit our Site, we automatically collect certain technical data through cookies and similar technologies:

  • Device information: IP address, browser type and version, operating system, device type
  • Usage data: Pages visited, time spent on pages, click patterns, referring URL, exit pages
  • Location data: Approximate geographic location based on IP address (city/region level only)

This data is collected through Google Analytics 4 (GA4) and is used in aggregate to improve our website experience. See our Cookie Policy for details.

How We Use Your Information

We use your personal information for the following purposes:

  • Service delivery: To provide, operate, and maintain our social media marketing services including content creation, scheduling, and management
  • Payment processing: To process your monthly subscription payments through Stripe, send invoices, and manage billing
  • Communication: To send transactional emails (welcome emails, payment confirmations, service updates), respond to your inquiries, and communicate about your content through the SMCMS platform
  • Onboarding: To set up your account, understand your brand, and create your content plan
  • Improvement: To analyze website usage, improve our services, and enhance user experience
  • Legal compliance: To comply with applicable laws, regulations, and legal processes

We do not sell, rent, or trade your personal information to any third party.

We do not use your personal information for automated decision-making or profiling.

Third-Party Service Providers

We share your information with the following third-party service providers, solely for the purposes described:

  • Stripe, Inc. — Payment processing (subscription billing, invoices, refund processing). Stripe receives your payment information directly.
  • Amazon Web Services (AWS) — Website and application hosting. Data is stored on AWS servers in the United States.
  • Cloudflare, Inc. — Content delivery network (CDN), DDoS protection, and SSL/TLS encryption.
  • Google Analytics (Google LLC) — Website analytics. Data is anonymized where possible. We have a Data Processing Agreement with Google.
  • Amazon SES / SendGrid — Transactional email delivery (welcome emails, notifications, payment receipts).
  • Calendly / TidyCal — Demo scheduling. Collects your name and email when you book a demo.

Each third-party provider has their own privacy policy governing how they handle your data. We have data processing agreements in place with all providers.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience. For a detailed description of the cookies we use, their purpose, and duration, please see our Cookie Policy.

You can manage your cookie preferences through the cookie consent banner displayed on your first visit, or through your browser settings.

Data Retention

  • Active subscribers: Your personal information, content briefs, brand materials, and SMCMS data are retained for the duration of your active subscription.
  • After cancellation: Your data is retained for 90 days after your subscription ends to allow for potential resubscription. After 90 days, your SMCMS account data is archived. After 12 months, personal data is deleted unless required by law.
  • Content deliverables: All content created during your subscription belongs to you. We retain copies in our portfolio for up to 24 months unless you request removal.
  • Contact form submissions: Retained for 12 months, then deleted.
  • Analytics data: Retained per Google Analytics’ default retention settings (14 months).

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate personal data
  • Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
  • Right to Data Portability: Receive your personal data in a structured, machine-readable format
  • Right to Opt-Out: Unsubscribe from marketing communications at any time
  • Right to Restrict Processing: Request that we limit how we use your data

To exercise any of these rights, contact us at privacy@coresocialmedia.com. We will respond within 30 days.

For California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have additional rights including the right to know what personal information is collected and how it is used, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To make a CCPA request, email privacy@coresocialmedia.com with the subject line “CCPA Request.”

For EU/UK Residents (GDPR)

If you are located in the European Union or United Kingdom, the legal basis for processing your personal data is: (a) your consent (for cookies and marketing), (b) contractual necessity (for service delivery), and (c) legitimate interest (for service improvement and security). You have the right to withdraw consent at any time and to lodge a complaint with your local data protection authority.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for all data in transit (HTTPS enforced site-wide)
  • AES-256 encryption for sensitive data at rest
  • Secure server infrastructure on AWS with firewall protection
  • Regular security audits and vulnerability assessments
  • Role-based access controls limiting who can access your data
  • Wordfence security plugin for WordPress protection

While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at privacy@coresocialmedia.com and we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to active subscribers and by posting the revised policy on this page with an updated “Last updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: